I'm trying to install Windows 8 Pro 64 bit using a CD purchased from Microsoft. The system is Windows 7 Professional SP1 64 bit running on a Dell 435T/9000 delivered in and maintained as a Raid 1 configuration. The BIOS is up to date. The Windows installation should be sound as I just started over with a Factory Recovery. System reports that Windows is activated. I installed all the Windows updates, reinstalled and updated all the user programs, and updated all the drivers. CHKDSK finds no errors on the system hard disk. The only hardware changes have been installation of a USB 3 card which I have disabled and a replacement video card which I obviously can’t disable. Windows Upgrade Assistant says all devices and programs are compatible; it also has two items to review. The first says I may need an application to play DVDs – I guess since Windows Media center is an add-on for Windows 8. The second says that Secure Boot isn’t compatible with my PC so I won’t be able to use it in Windows 8. I take it that these are informational items only since they have an “i” in front and should not impede the installation. I have tried various combinations of “Install updates”,”No Thanks”, and “I want to help…” in starting the installation but always get the "Sorry, we're having trouble determining if your PC can run Windows 8. Please close setup and try again." message. I have disconnected all external devices but mouse, keyboard, and monitor. I have disabled (but not uninstalled) Norton 360 firewall and antivirus, disabled all non-Windows services, used selective startup – every hint I can find by searching for the message. The fact that I can’t find any recent articles suggests that the problem has been solved, but, if so, I can’t find the solution. I first posted this on Windows community but an engineer there suggested I post here because of the Raid configuration. I realize this is a Windows 8.1 forum and I have a Windows 8 problem, but this is the forum suggested.
↧
