I have purchased windows 8 single language version and which was installed. however I can't update to windows 8.1 single language version.
This error message is appearing "Something happened and windows 8.1 couldn't be installed. please try again, error code: 0x80240031"
Special Notes
1. I install all other updates relevant to windows 8
2. I have tried to update to Win 8.1 without anti-virus software.
3. windows 8.1 single language is appearing in the windows store.
4. bellow the entries consist in windowupdate.log file
2014-03-12 22:08:54:711 372 680 Agent *************
2014-03-12 22:08:54:711 372 680 Agent ** START ** Agent: Finding updates [CallerId = WSAcquisition]
2014-03-12 22:08:54:711 372 680 Agent *********
2014-03-12 22:08:54:711 372 680 Agent * Online = No; Ignore download priority = No
2014-03-12 22:08:54:711 372 680 Agent * Criteria = "IsInstalled=0 AND AppCategoryIDs contains
'7acf8a52-6f5a-443c-b6a6-5719a28d47fe'"
2014-03-12 22:08:54:711 372 680 Agent * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party
service
2014-03-12 22:08:54:711 372 680 Agent * Search Scope = {Machine & Current User}
2014-03-12 22:08:54:711 372 680 Agent * Caller SID for Applicability: S-1-5-21-3989857100-2075150393-
2763215652-1001
2014-03-12 22:08:54:742 372 680 Agent Reading cached app categories using lifetime 604800 seconds
2014-03-12 22:08:54:742 372 680 Agent Read 2 cached app categories
2014-03-12 22:08:54:914 372 680 Agent Update {2ABB74D2-A880-496C-99D4-DDBB20593D83}.1 is pruned out due
to potential supersedence
2014-03-12 22:08:54:914 372 680 Agent * Added update {7D01EAF1-CF37-4437-A8D8-90AC3D483A9C}.1 to
search result
2014-03-12 22:08:54:914 372 680 Agent * Found 1 updates and 4 categories in search; evaluated appl.
rules of 32 out of 72 deployed entities
2014-03-12 22:08:54:914 372 680 Agent *********
2014-03-12 22:08:54:914 372 680 Agent ** END ** Agent: Finding updates [CallerId = WSAcquisition]
2014-03-12 22:08:54:914 372 680 Agent *************
2014-03-12 22:08:54:930 372 13c8 DnldMgr *********** DnldMgr: Begin Downloading Updates [CallerId =
WSAcquisition] ***********
2014-03-12 22:08:54:930 372 13c8 DnldMgr * Call ID = {46562A1F-DCE3-41E3-AC42-A80B6BF8DE7E}
2014-03-12 22:08:54:930 372 13c8 DnldMgr * Priority = 3, NetworkCostPolicy = 4, Interactive = 1, Owner is
system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
2014-03-12 22:08:54:930 372 13c8 DnldMgr * Updates to download = 1
2014-03-12 22:08:54:930 372 13c8 Agent * Title = English (United Kingdom) ESD Bundle Parent
2014-03-12 22:08:54:930 372 13c8 Agent * UpdateId = {7D01EAF1-CF37-4437-A8D8-90AC3D483A9C}.1
2014-03-12 22:08:54:930 372 13c8 Agent * Bundles 1 updates:
2014-03-12 22:08:54:930 372 13c8 Agent * {ADE4A8AD-6E93-4ADB-AE58-4D2EC32026CA}.1
2014-03-12 22:08:54:930 372 13c8 DnldMgr Adding revision ID 1 for update 7D01EAF1-CF37-4437-A8D8-
90AC3D483A9C to the lock revision cache.
2014-03-12 22:08:54:930 372 13c8 DnldMgr Adding revision ID 1 for update ADE4A8AD-6E93-4ADB-AE58-
4D2EC32026CA to the lock revision cache.
2014-03-12 22:08:54:930 372 13c8 DnldMgr *********** DnldMgr: New download job [UpdateId = {ADE4A8AD-6E93
-4ADB-AE58-4D2EC32026CA}.1] ***********
2014-03-12 22:08:54:930 372 13c8 DnldMgr * Queueing update for download handler request generation.
2014-03-12 22:08:54:930 372 13c8 DnldMgr Generating download request for update {ADE4A8AD-6E93-4ADB-AE58-
4D2EC32026CA}.1
2014-03-12 22:08:54:945 372 13c8 Misc Validating signature for C:\Windows\SoftwareDistribution\Download
\b634324128f61e99f9ae0a348f836061\WindowsStoreSetupBox.exe:
2014-03-12 22:08:54:961 372 13c8 Misc Microsoft signed: Yes
2014-03-12 22:08:54:961 372 13c8 DnldMgr Signaling e_subscriptionEventOSUpgradeInProgress event.
2014-03-12 22:08:54:961 372 1564 AU OnOSUpgradeInProgress, disconnecting clients since machine is
within OS upgrade threshold.
2014-03-12 22:08:54:961 372 13c8 DnldMgr *********** DnldMgr: New download job [UpdateId = {ADE4A8AD-6E93
-4ADB-AE58-4D2EC32026CA}.1] ***********
2014-03-12 22:08:54:961 372 13c8 DnldMgr * BITS job initialized, JobId = {80A35502-A24F-4891-AE2B-
80880248EEEF}
2014-03-12 22:08:55:008 372 13c8 DnldMgr * Downloading from
http://fg.v4.sg.dl.ws.microsoft.com/dl/content/d/updt/2013/12/9600.16468.winblue_refresh.131113-
1345_x64fre_client_coresinglelanguage_gdr_en-gb-ir2_csla_x64frer_en-gb_esd_b5359c01cf2eeed1ba24691b1986ae3afc28fd1c.esd?
P1=1394649156&P2=201&P3=1&P4=AWYIqCExgGx%2bzci5BiMjtHUEE6U%3d to C:\Windows\SoftwareDistribution\Download
\b634324128f61e99f9ae0a348f836061\9600.16468.winblue_refresh.131113-1345_x64fre_client_CoreSingleLanguage_gdr_en-gb-
IR2_CSLA_X64FRER_EN-GB_ESD.esd (full file).
2014-03-12 22:08:55:070 372 13c8 DnldMgr *********
2014-03-12 22:08:55:070 372 13c8 DnldMgr ** END ** DnldMgr: Begin Downloading Updates [CallerId =
WSAcquisition]
2014-03-12 22:08:55:070 372 13c8 DnldMgr *************
2014-03-12 22:08:55:070 372 13c8 DnldMgr *********** DnldMgr: DynamicDownloadDataFetcher Refresh [Svc:
{117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}] ***********
2014-03-12 22:08:55:070 372 13c8 DnldMgr Fetching dynamic data from service 117CAB2D-82B1-4B5A-A08C-
4D62DBEE7782 for 1 updates.
2014-03-12 22:08:55:070 372 13c8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir
\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\wuredir.cab:
2014-03-12 22:08:55:086 372 13c8 Misc Microsoft signed: Yes
2014-03-12 22:08:55:086 372 13c8 Misc Infrastructure signed: Yes
2014-03-12 22:08:55:086 372 13c8 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir
SecuredClient/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx/secured"
2014-03-12 22:08:55:117 372 13c8 EP Got service 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 plugin
SecuredClient/Server auth token of type 0x00000001
2014-03-12 22:08:56:899 372 8e8 DnldMgr BITS job {80A35502-A24F-4891-AE2B-80880248EEEF} completed
successfully
2014-03-12 22:08:56:899 372 8e8 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:56:899 372 8e8 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:57:023 372 8e8 Misc Validating signature for C:\Windows\SoftwareDistribution\Download
\b634324128f61e99f9ae0a348f836061\WindowsStoreSetupBox.exe:
2014-03-12 22:08:57:039 372 8e8 Misc Microsoft signed: Yes
2014-03-12 22:08:57:039 372 8e8 DnldMgr Error 0x80240031 occurred while downloading update; notifying
dependent calls.
2014-03-12 22:08:58:711 372 13c8 DnldMgr * DynamicDownloadDataFetcher Refresh complete. 0x00000000
2014-03-12 22:08:58:711 372 13c8 DnldMgr *********** DnldMgr: DynamicDownloadDataFetcher Refresh [Svc:
{117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}] ***********
2014-03-12 22:08:58:711 372 13c8 DnldMgr * DynamicDownloadDataFetcher Refresh complete. 0x8024000c
2014-03-12 22:08:58:899 372 13c8 DnldMgr *********** DnldMgr: New download job [UpdateId = {4DF92D64-9FB5
-4302-933A-CF7D4E80D2F7}.200] ***********
2014-03-12 22:08:58:899 372 13c8 DnldMgr * Update is not allowed to download due to service regulation or
download size limitation.
2014-03-12 22:08:58:930 372 364 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:58:930 372 364 DnldMgr Error 0x80200059 occurred while downloading update; notifying
dependent calls.
2014-03-12 22:08:58:945 372 11f8 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:58:945 372 11f8 DnldMgr Error 0x80200059 occurred while downloading update; notifying
dependent calls.
2014-03-12 22:08:58:945 372 8e8 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:58:945 372 8e8 DnldMgr Error 0x80200059 occurred while downloading update; notifying
dependent calls.
2014-03-12 22:08:58:945 372 1344 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:58:945 372 1344 DnldMgr Error 0x80200059 occurred while downloading update; notifying
dependent calls.
2014-03-12 22:08:58:945 372 364 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or
restricted network cost used, so using current cost
2014-03-12 22:08:58:945 372 364 DnldMgr Error 0x80200059 occurred while downloading update; notifying
dependent calls.
2014-03-12 22:09:03:930 372 13c8 Report REPORT EVENT: {83B8688F-B107-4BB3-BF87-6001C0DA58E1} 2014-03-12
22:08:58:930+0530 1 161 [AGENT_DOWNLOAD_FAILED] 101 {7D01EAF1-CF37-4437-A8D8-90AC3D483A9C} 1
80240031 WSAcquisition Failure Content Download Error: Download failed.
2014-03-12 22:09:03:961 372 13c8 Report CWERReporter::HandleEvents - WER report upload completed with
status 0x8
2014-03-12 22:09:03:961 372 13c8 Report WER Report sent: 7.8.9200.16731 0x80240031(0) 7D01EAF1-CF37-4437-
A8D8-90AC3D483A9C Download 101 Unmanaged
2014-03-12 22:09:03:961 372 13c8 Report CWERReporter finishing event handling. (00000000)
I appreciate very much if you can give immediate responding to solve this mater
Thank You