Been trying to install Windows 8.1 Pro Pack on my Dell XPS but it continues to fail, indicating 'something went wrong'. I worked with two different Microsoft support techs on this. The first executed a number of scans and started dism.exe /online /cleanup-image /scanhealth, which finished successfully. They then started dism.exe /online /cleanup-image /restorehealth, which started and remained at 40%. The first tech later disconnected. I worked with another tech that performed a virus scan and then indicated that I would have to pay for premium service for him to scan the laptop again.
There are no errors listed in the system log that I can find and no way to determine what 'something went wrong' means. All of the non-Microsoft services have already been disabled by the first tech using 'msconfig' so there is nothing running other than Windows. Does anyone know where there might be a log or trace that I can check to determine why the Pro Pack won't install?
Thank you in advance.