I have a problem with a couple of tablets that somehow seem to completely loose their WiFi network card every now and then. The fixed network card in the dock that came with the tablet works, aswell as the 3G card which is also still shown normally. At
the point the WiFi malfunctions it completely disappears from the Windows network connection screen.
When looking into the problem I found the card was disabled by device manager with a code 43 (Windows has stopped this device because it has reported problems - https://technet.microsoft.com/nl-nl/library/cc725873(v=ws.10).aspx). Removing the device, and letting it be redetected resulted in a code 10 for the device (The device cannot start - https://technet.microsoft.com/nl-nl/library/cc770677(v=ws.10).aspx) - more specifically a notice about a power-failure to the device. When removing the device driver for the device, and reinstalling the latest version from the vendors website, the error remains. The only means to solve this is by restarting the tablet, possibly multiple times.
The dealer has looked into this issue, along with the vendor, and I was informed that possibly Windows update KB2883200 (http://support2.microsoft.com/kb/2883200/en-us) would alleviate the problem. So after downloading that update it's now installed on a couple of tablets to see if this resolves the problem, despite the fact that the update does not show fixing anything
related to the issue we face.
What does wonder me however is the fact that the update is not installed, despite the fact that we approved the installation of the update on our 2008 WSUS 3.0 server for the devices. This becomes a point where IF this solves the issue, we planned on using WSUS to deploy said update... which it looks like should already have been done. Upon inspection the update is notified as 'not needed' on the devices. Which leads me to believe it might be superseded by an update.
I can't find any notice of supersedence tho, and am puzzled as to why the update is 'not needed' when it has the classification 'critical', is released within WSUS for the devices, and the devices do not have the update installed.
Anyone have any clue as to what may cause this?
When looking into the problem I found the card was disabled by device manager with a code 43 (Windows has stopped this device because it has reported problems - https://technet.microsoft.com/nl-nl/library/cc725873(v=ws.10).aspx). Removing the device, and letting it be redetected resulted in a code 10 for the device (The device cannot start - https://technet.microsoft.com/nl-nl/library/cc770677(v=ws.10).aspx) - more specifically a notice about a power-failure to the device. When removing the device driver for the device, and reinstalling the latest version from the vendors website, the error remains. The only means to solve this is by restarting the tablet, possibly multiple times.
The dealer has looked into this issue, along with the vendor, and I was informed that possibly Windows update KB2883200 (http://support2.microsoft.com/kb/2883200/en-us) would alleviate the problem. So after downloading that update it's now installed on a couple of tablets to see if this resolves the problem, despite the fact that the update does not show fixing anything
related to the issue we face.
What does wonder me however is the fact that the update is not installed, despite the fact that we approved the installation of the update on our 2008 WSUS 3.0 server for the devices. This becomes a point where IF this solves the issue, we planned on using WSUS to deploy said update... which it looks like should already have been done. Upon inspection the update is notified as 'not needed' on the devices. Which leads me to believe it might be superseded by an update.
I can't find any notice of supersedence tho, and am puzzled as to why the update is 'not needed' when it has the classification 'critical', is released within WSUS for the devices, and the devices do not have the update installed.
Anyone have any clue as to what may cause this?