Hi,
I have recently done a software update to Windows 8.1 and now every time I try to access an app it prompts me to sign in to sync my data. I follow the screen prompts using my email address and password (the same as the one I have used to access this forum so my current working microsoft account) and it says a microsoft account with this email address already exists on this PC.
I get through to the validation code page section, the code is sent to my phone, I enter it, the cloud information page is displayed the switch to microsoft account option appears I click switch and it says an account already exists on this PC???
If I try to choose the alternative option of creating a new account with the same email address (my main email account) I have the same issue which is an account already exists.
I have lost data and can't sync any music tracks etc - hugely frustrating!
What do I do??
