I have tried to upgrade from the windows 8 Pro version 6.2.9200 - build 9200 to the new 8.1 update in the windows store. It gives me a error after it installs and says " Couldn't update to Windows 8.1" "Sorry, we couldn't
complete the update to Windows 8.1. We've restored your previous version of Windows to this PC." "0xC1900101 - 0x20017" Then I tried to download the update as the media update via the USB and DVD none have worked. The media installs
give me the reason they were failing being the windows key is invalid for this version of windows but my version was bought from your company through the store. It is activated and is up to date with all windows updates. Being the key is good for the windows
8 part and not the upgrade to 8.1. How do I get this update? Better yet, Can I get this update?
<input id="3fea08f4-0ba1-443f-bf24-b5c251f908e8_attachments" type="hidden" value="" /> Monday, February 17, 2014 11:34
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- Image may be NSFW.
Clik here to view.
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Clik here to view. <input id="a912a653-f53f-4955-9c8a-7f8ef19ca821_attachments" type="hidden" value="" />Hi,
In most of the cases,0xC1900101-0×20017 errors signifies issue with any kind of encryption software, Wireless, Bluetooth or card reader software.
Do you have your HDD(boot loader) encrypted with Truecrypt or bitlocker?
I suggest you uninstall these software to check the result.
Then, disable Windows Firewall or other security software before Windows 8.1 update, and then restart your computer. You can enable the firewall after the update is installed.
In addition, if we still fail to install Windows 8.1, please collect following logs and upload here for further research:
setuperr.log andsetupact.log under C:\Windows\Logs\PBR\PreRollbackLogs\
Please upload them to a file sharing service like Skydrive and put a link to them in your reply.
Regards,
Kelvin hsu
TechNet Community Support- Edited by kelvin_hsu<abbr class="affil">Microsoft contingent staff, Moderator</abbr> Wednesday, February 19, 2014 7:00 AM
- Proposed as answer by ZigZag3143x<abbr class="affil">MVP, Moderator</abbr> Wednesday, February 19, 2014 1:00 PM
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Clik here to view. I do not have file encryption on, Bit Locker is not enabled on any drive I have. I have Norton security suite and have turned it off permanently and tried to update to 8.1, no luck. I looked for the file you said to post but do not see it in the location you said. The PBR file has no file in it called PreRollbackLogs. The only files I see are as follows: BCDCopy - pbr.sqml - RjvStateFile.bin - RjvTrace_Configure.etl<input id="92832288-b99d-4a99-9f17-9aeed6b15a2a_attachments" type="hidden" value="" />Wednesday, February 19, 2014 11:53 PM - I will try tomorrow night after work from the modem instead of through the router to see if it makes a difference. The router has built in NAT firewall so it maybe the firewall the update can't get by.<input id="29d82bd3-c82a-4258-9687-7acebc396c92_attachments" type="hidden" value="" />Thursday, February 20, 2014 12:45 AM
- OK tried to update with no router and security software off and still having the same error. I found a fresh copy of the setupact.log file after searching windows and here is a linkhttps://onedrive.live.com/redir?resid=9F55846E09024EDD%21728 .<input id="a335f595-bda7-4a21-a4af-b75229a8c29e_attachments" type="hidden" value="" />Thursday, February 20, 2014 11:33 PM
Is anyone going to help? Is my question closed but not answered?
<input id="ec5375da-c983-4cb1-9223-2ad812896607_attachments" type="hidden" value="" /> Wednesday, February 26, 2014 10:01 PM
Zigzag3143 why did you close my thread/question when it was never solved. You lose 25 points for that. Bad MVP, please let me get the problem fixed/solved before you close it. I'm not used to having no good help from a moderator but hey I will try
again if I may? The problem is as above. I copied it from the old post so it may look funny.